Six Sigma Certifications


+ Training Workshops Held


Attendees in 30+ Cities


+ Organizations Served

Dr. Ellen Burts-Cooper

Chief Improvement Officer, Senior Managing Partner


Dr. Ellen Burts-Cooper is the senior managing partner of Improve Consulting and Training Group, a firm that provides personal and professional development training, coaching, and consultation. Improve has been featured in Time Magazine, Black Voices, Smart Business Magazine, Bloomberg BusinessWeek, Cleveland Jewish News, Cleveland.com, and Crain’s Cleveland Business. Ellen works across numerous industries, including manufacturing, healthcare, financial services, education, retail, utilities, governmental agencies, not-for-profit, and small businesses.

Dr. Burts-Cooper is on faculty at Case Western Reserve University in the Weatherhead Executive Education Program and The Institute for Management Studies (IMS). She is the author of the books “aMAZEing Organizational Teams: Navigating 7 Critical Attributes for Cohesion, Productivity and Resilience” and “Canine Instinct: A Guide to Survival and Advancement in Corporate America.”

Previously, Ellen served as a Senior Vice President and Senior Director of Operational Excellence, IT Performance Management and Governance for PNC Financial Services. Prior to the financial services industry, Ellen worked in the electronics industry where she led global teams in several functions at 3M Company in St. Paul, MN.

She earned a BS in chemistry from Stillman College in Tuscaloosa, AL, her PhD in organic/polymer chemistry from Virginia Tech in Blacksburg, VA, her MBA from the University of Minnesota, Carlson School of Business, and her Lean Six Sigma Master Black Belt certification from 3M Company. Ellen is also an active volunteer and supporter for a host of community-related organizations across the US and provides college scholarships through her fund at The Cleveland Foundation. She is also a member of the National Wellness Institute.


Erica Guevarez

Program and Office Manager, Junior Partner


Erica Guevarez is the Program Manager at Improve Consulting and Training Group. Erica provides back office support and coordinates all activities and events within the facility. Erica has multiple years of experience in customer service and hospitality management. Additionally, her prior leadership and management experience working with organizations and teams has made her an integral part of the Team Building Experience through which organizations can learn to become more resilient, cohesive and productive.