Exceeding expectations sounds self-explanatory. However, it is much easier explained than practiced. An expectation can only be exceeded when there is a clear understanding of the expected base performance. The base performance expectation is in no way extraordinary and to truly exceed expectations, actions must be intentional, planned and must surpass generally accepted levels of performance. Having a mindset that exceeds expectations means that every task or situation is viewed as an opportunity to go…

What is the difference between impact and intent? In the workplace, it can be the difference between building or breaking a relationship. Intent addresses the meaning or significance behind an action. On the other hand, impact addresses the resulting influence or effect of an action. Each day there is interaction between colleagues, resulting in various outcomes of their actions. These outcomes may affect individuals in a variety of ways, but few often take the time to consider the…

Often, people are heard talking about innovation and creativity. Coming up with truly new ideas are not as easy for some as it is for others. A few years ago, I experimented with a technique that allows me to adjust my level of thinking from every day creative to truly innovative ideas when problem-solving. After finding much success with this method, I introduced it to my teams. In one instance, I asked a team from…

Typically, when changing a behavior related to a goal, professional or personal dilemma, there are things that need to change all together; things such as actions, words, communication styles, or even behaviors. And if not managed correctly, these areas can get in the way of success. When taking a personal inventory of these areas, here are some questions to consider: What behaviors or habits should you do less of in order to achieve, do, become, etc.? What…