HAVING A MINDSET THAT EXCEEDS AND PROACTIVELY DELIGHTS CLIENTS’ EXPECTATIONS
Exceeding expectations sounds self-explanatory. However, it is much easier explained than practiced. An expectation can only be exceeded when there is a clear understanding of the expected base performance. The base performance expectation is in no way extraordinary and to truly exceed expectations, actions must be intentional, planned and must surpass generally accepted levels of performance. Having a mindset that exceeds expectations means that every task or situation is viewed as an opportunity to go…
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