Clients - !mprove Consulting and Training

Our Clients by Industry

Improve Consulting and Training Group offers many services to increase the effectiveness and productivity of your team in a fun and engaging way. Improve provides training, team building, coaching and consulting services.

Healthcare / Healthcare Related

American Medical Association
Akron Children’s Hospital
Brigham and Women’s Hospital | Harvard Medical School
Care Alliance Health Center
Cleveland Clinic Akron General
Cleveland Clinic Foundation
Cleveland Clinic Lou Ruvo Center for Brain Health
Columbus VA Ambulatory Care Center
Medical Mutual
OBGYN Associates of Akron
Orthobrain
The MetroHealth System
TSG Resources, Inc.
University Hospitals
VA Northeast Ohio Healthcare System

Education – K-12

Imagine Charter Schools (Cleveland and Toledo)
Lorain County JVS
University Circle Future Connections

Education – Higher Ed

Baldwin Wallace University
Case Western Reserve University
Cleveland State University
College Now Greater Cleveland
Cuyahoga Community College
Institute for Management Studies
Lakewood University
MARIST
Oberlin College and Conservatory
Ohio University
Penn State
ProEd
University of Illinois
University of Pittsburgh
University of Texas
Western Reserve Academy

Service Industries

American Greetings
American Electric Power
Brennan, Manna & Diamond, LLC
Calfee, Halter and Griswold LLP
Cle Consulting
Cohen & Company
Davis Automotive Group
Dominion Energy Services, Inc.
EnviroServe
FedEx Custom Critical
Hagerty
Hyland
Kohrman Jackson & Krantz
Nationwide Insurance
New Innovations
Oatey Co.
Proctor & Gamble
Progressive Insurance
Site Centers
Talent Principles
The Smithers Group, Inc.
Westfield

Government / Public Entity

City of Cleveland, Ohio
City of Lakewood, Ohio
Cuyahoga County Public Library
Cleveland Public Library
Cleveland Metroparks
Northeast Ohio Regional Sewer District
Ohio Department of Mental Health
ReliabilityFirst Corporation
Toledo Municipal Court
Wickliffe Public Library
Federal Reserve Bank of Cleveland
Federal Reserve Bank of Richmond
Summit County

Manufacturing

APB and Associates, Inc.
American Electric Power
Avery Dennison
Avient Corporation
BASF
COGENCE
Goodyear
Ingevity
Lincoln Electric
Lubrizol
McMaster-Carr
Moen
MTD Products
Nordson
OEC
OraSure Technologies
Palmer Holland
PLIDCO | Pipeline Repair & Maintenance Products
Rockwell Automation
Sea-Land Chemical Company
The Sherwin-Williams Company, Inc.
TA-Petro
Timken
Tremco Inc.
Weatherchem

Non-Profits & Community Based Organizations

Birthing Beautiful Communities
BBM Collaborative
Burten, Bell, Carr Development, Inc.
Business Growth Collaboration
Cleveland Playhouse
Cleveland Metropolitan Bar Association
Consortium of African-American Organizations (CAAO)
Destination Cleveland
Friendly Inn Settlement
Fund for Our Economic Future
Girl Scouts of Northeast Ohio
Greater Cleveland Career Consortium
Greater Cleveland Partnership
Guidestone
Hispanic Association on Corporate Responsibility
Hope & Healing Survivor Resource Center, Battered Women’s Shelter & Rape Crisis Center
The HR Leadership Group of Northeast Ohio
JumpStart Inc.
Karamu House
MAGNET: The Manufacturing Advocacy and Growth Network
MidTown Cleveland, Inc.
Monique Inc.
National Black MBA Association
Neighborhood Leadership Development Program
NorTech
OhioGuidestone
Open Doors Academy
Pregnant with Possibilities
Sisters of Charity
St. Luke’s Foundation
Starting Point
Step Forward | Cuyahoga County
The Centers
The Cleveland Foundation
The William J. and Dorothy K. O’Neill Foundation
University Circle Incorporated
Urban League of Greater Cleveland
US Black Chambers, Inc. (USBC)
United Way of Greater Cleveland
Village of Healing
Women of Color Foundation
Youth Opportunities Unlimited
YWCA Greater Cleveland
YWCA USA

Faith – Based Institutions

Fairmount Temple
Greater Harvest Church
Lutheran Metropolitan Ministries

Cleveland Council on World Affairs
“Words really can’t encompass how thankful I am for the exceptional job done by the Improve Consulting team for our Developing Civil Society ladies leadership seminar. The national programming officers and the State Department programming officers were both blown away by the overwhelmingly positive feedback they received from the visitors. In fact, at their final evaluations, the visitors ranked Cleveland as their favorite city in the national tour and nearly unanimously rated the seminar with Improve as their favorite experience in Cleveland. [Improve was] literally THE hit of their national program!”
Cleveland Council on World Affairs
Lubrizol
Absolutely, Great choice AARG! I thought the message was powerful and something most could relate with. I look forward to applying the tools I’ve learned today!
Lubrizol
Lubrizol
Many thanks to AARG for arranging this workshop. I came out with a “better” mindset about myself, the way I work, and my relationships with others. Needless to say, I will be using what I learned today to the greatest extent possible in my role with Lubrizol, in the community at large, and in my circle of INFLUENCE (one of today’s workshop terms).
Lubrizol
Case Western Reserve University
Ellen is a fantastic, engaging presenter.
Case Western Reserve University
Baldwin Wallace University
The tools [that Crickett] provided were great and the real-life examples really helped understanding.
Baldwin Wallace University
Westfield Group
I’ll be using some of the meeting management ideas that Ellen provided. Scheduling meetings to be no more than 50 minutes. Just like grade school, to allow folds to get to other meetings and have a bio break. Creating an agenda that specifies the outcome so that the meeting can be productive.
Westfield Group
The Supreme Court of Ohio Judicial College
Ellen was an interesting speaker. Her examples drove home her points. Her perspective really challenges you to examine your own leadership style.
The Supreme Court of Ohio Judicial College
Louis Stokes VA Cleveland Medical Center,Designer
Thank you, Ellen! She is an amazing presenter/teacher and made concepts that could be difficult to grasp/understand more readily acceptable and comprehensible.
Louis Stokes VA Cleveland Medical Center,Designer
Case Western Reserve University: Process Improvement for Service Operations
Ellen is by far one of the best speakers ever. She knows her stuff, is engaging, and her classes are never dull.
Case Western Reserve University: Process Improvement for Service Operations
Keyline
Loved it and thanks again for allowing us to participate in this experience!
Keyline
Stepstone Academy
A fantastic experience that I will be recommending to others as a must do for a top notch team building experience.
Stepstone Academy
Baldwin-Wallace University Professional Development Course

“Ellen Burts-Cooper declared at the start that our course was just another type of meeting, and that it was her objective to make the course as engaging as the meetings we were learning to hold. Ellen did not ask us to leave electronics off or put away; instead, she challenged herself to hold a session where we would not feel inclined to split our attention, and she did not disappoint.”

Baldwin-Wallace University Professional Development Course